To prevent a spread, we ask that you cancel your appt if you do not feel well. We have compromised lash artists, and loved ones at home we get home to. Please be mindful of this as it has caused one of ours to be admitted into hospital.
Your appointments are very important to us. Time allocated for an appointment is reserved especially for you. We do understand sometimes schedule adjustments are necessary, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. Our policy is designed to benefit our clients', provided in the best quality and excellent service for our established and future clientele.
Please understand when you forget to cancel/reschedule your appointment without notice, we miss the opportunity to fill that appointment time. Clients on our waiting list miss the chance to receive services they need. In the event that we do not receive the required 24hr notice for adjustments and cancellations, we would keep or request a minimum of $50 deposit prior to your future appts. Should you arrive to your appt, the deposit will be deducted from service which the deposit was made for.. Same day cancellations will be charged full amount as we have lost the opportunity to fill appointment for your lash artist.
In the event that you arrive late, please understand that cuts into your allotted appointment time. We can still service you, but will have to stop when appointment is scheduled to end. This prevents running lash artist & our devoted clients who have a set schedule, behind. Understand this may cause results of lashes to not be as full as anticipated.
Our intent is to have each client 100% satisfied with our service. If for any reason you are not happy, please contact us immediately to remedy the situation. Waiting for extended periods of time can cause complications due to shedding phase of the eyelashes. Notify us no later than 3 days to properly assess issue. Due to the artistic nature of what we do, we do not offer refunds on services performed.