Your appointments are very important to us here at FabuLash Studio. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary, so we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. Our policy is designed to benefit our guests and provided in the best quality and excellent service for our established and future clientele.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the chance to receive services they need. In the event that we do not receive the required notice for adjustments and cancellations, we would keep the $25 deposit that was given prior to finalizing your appt. If you arrive to your appt, the deposit will be deducted from your total at end of service.
In the event that a client shows up late, that cuts into your appointment. We can still service you, but will have to stop when appointment is suppose to end. This prevents running others who have a set schedule, behind.
Our intent is to have each client 100% satisfied with our service. If for any reason you are not happy, please contact us immediately to remedy the situation. Waiting for extended periods of time can cause complications due to shedding phase of the eyelashes. Notify us no later than 3 days to properly assess issue. Due to the artistic nature of what we do, we do not offer refunds on services performed. However, we will work tirelessly to ensure you are satisfied.